You may claim if you are unable to earn an income. The Payment Relief Plan will delay payments, while interest and fees will continue to accrue. * Identity type. The insurance is typically only available after you meet a variety of terms and conditions. During this difficult time we want to assure you that COVID-19 is not a specific exclusion on Absa Life policies. In fact, all our services are so simple to apply for, our clients are continuously commenting on how simple our solutions are. Good Morning, I am a very frustaded customer.I had a Credit Limit of R55000 on my Absa credit card . R. Ricky Naidoo — DURBAN, South Africa. ABSA — Car insurance. ') onclick=return false;> Absa Local Travel Insurance: Select this cover if you are travelling within South Africa by an airline. Basani Maluleke, CEO at African Bank, says you can claim on your credit life insurance taken out after August 2017 if you are on short time, compulsory unpaid leave or you have been retrenched. Contract work, unpaid leave and temporary absence from work are also covered. The requested site will open in a new window. Building and Content Insurance claims . You may only claim if you are unable to earn an income for at least 30 days from any work, occupation, job or business for any reason other than disability. Credit card balance insurance benefits apply to the amount you owed on your credit card at the date of loss. Absa idirect and Personal Lines. What our credit insurance covers Credit insurance covers you in the event of permanent or temporary disability, unemployment, the inability to earn an income, or death. Have an Absa Credit Card with a limit less than R100 000. Once you have submitted your claim with your completed forms and supporting documents, you will be contacted by one of our representatives once it has been paid. Call … Alternatively, for some products, you can view your policy details online or on the Banking App. We will pay all valid claims on funeral plans and life cover policies. ABSA offered me a credit card, I never asked for it, but going to Queenstown 3 times there and back is 600 kilometers for nothing. If you also have a Credit Protection Plan and are unable to earn an income or are retrenched, you may be able to claim for the minimum instalment on your credit agreement, pay down your loan and pay less interest. Authorised Financial Services Provider and a registered credit provider (NCRCP7). It does not matter if it is the direct or indirect result of the COVID-19, or if you are unable to earn an income for other reasons. Take note that you can purchase this cover even if you are not an Absa card holder and even if your airline ticket was not purchased using a credit card.') Our customers that have either a Gold or Premium Value Bundle Account will be able to use their Retrenchment or Disability Cover to further improve their financial resilience. If you have been retrenched, you may be able to claim for up to 12 months’ instalments. Need more help? Apply for one today and get up to 50 days’ interest-free credit, free travel insurance and a host of rewards from our alliance partners. I have an existing credit card with ABSA that i want to settle in full. Which products qualify for the Payment Relief Plan? If you subsequently have a valid claim on the Retrenchment Benefit in line with your policy’s terms and conditions, the maximum benefit payment of that policy will be reduced by the three instalments paid under the Enhanced Retrenchment Benefit. Absa Bank Limited, Registration number 1986/004794/06. Can I claim if my income has been reduced? Contact Absa Life for any queries or submit a claim on: Underwritten by Absa Life (Absa Life Limited, registration number 1992/001738/06), Absa Head Office: Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, South Africa, 2000, Terms Of Use | Banking Regulations | Policy Statement | Security Centre | © Copyright. However, if you qualify for the Standard Retrenchment Benefit, it will be more beneficial to claim under this benefit as it is more comprehensive than the Enhanced Retrenchment Benefit. Your cover . ABSA bank has is officially a bank I do not want to be associated with. This means the date of death, unemployment, total disability, and usually means the date your critical illness is diagnosed. Travel documents, money & credit cards loss or theft; $500: Luggage delay Excess (6 hours) $200: Travel delay Excess (4 hours) $100: Premium per person per annum max 45 days any one trip to all card holders; $12 *Only available to personal platinum credit card holders Cover for loss of income on Credit Protection Plans. Please complete the following information and one of our consultants will contact you by the next working day to register the claim and explain the process. Hi All, I need some advice. The relief will apply to all debit orders from 27 March 2020. Personal Accidental Insurance (Death) Non Air: This insurance covers the Debit Cardholder for non-air accidental death only, to the extent as applicable on the type of Debit Card variant held. Want your loan to be paid in full for death, permanent disability and dread disease. And cannot work for a period longer than the waiting period which is typically 30 days, we will pay all temporary disability or disability income claims. All rights reserved | Authorised Financial Services Provider and a registered credit provider (NCRCP7), Find it in your Gold or Premium Value Bundles. Choose from one of our claims channels below for peace of mind. Tell me more. Absa Head Office: Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, South Africa, 2000, Terms Of Use | Banking Regulations | Policy Statement | Security Centre | © Copyright. Credit Card Travel Insurance Claim Form IMPORTANT INFORMATION ABOUT THIS FORM • Please read this form carefully and complete each question within each section you are claiming under unless you are prompted otherwise. ABSA Building Insurance - Rejection of Claim. Claims FAQ. It’s compulsory for credit terms of 7 months and longer. All valid claims will be paid. You may qualify for our Payment Relief Plan if you are struggling to make the repayments on your credit products. If you qualify for a chargeback and Section 75 claim, but are unsure which to try first, consider this from MSE founder Martin Lewis: "Even if you actually have a credit card and qualify for Section 75, I wouldn't ask for that at this stage. If you are struggling to pay the monthly premiums on your funeral, life, disability, critical illness or hospitalisation products, you may get premium payment relief for two additional months and still keep your cover. Policyholders are not required to opt in to receive the premium payment relief. We use cookies to optimise the user experience. Can I only claim if I am unable to earn an income because of the COVID-19 pandemic? Tell me more. Take a look through the Product Disclosure Statement below to check what you're covered for: ANZ Car Insurance Product Disclosure Statement and Policy Document (PDF 814kB) Make a claim now. If you were unable to earn an income from 27 March 2020 to 31 December 2020, you may submit a claim for the benefit until 31 January 2021. You will have until 31 January 2021 to submit a claim for the inability to earn an income. Yes, policyholders can make additional payments to bring premiums up to date to retain the full value of their benefits. Please Select. Make sure you have your policy number handy and either claim online or over the phone. Do policyholders have to opt in to receive the premium payment relief? For a status of your claim, call our service centre at 1-855-753-4272 . In addition, our customers may continue to enjoy cover for up to two additional months if they are unable to pay premiums on time. You are about to leave the Absa website. In this example we're selecting a Credit Card Account, On the far right select the “Insurance” tab. Your last three months’ bank statements, latest payslip, IRP5 or employment contract. It will be better to claim on your Credit Protection Policy, since it will reduce your outstanding capital and interest payable on your credit agreement. The benefits are: The outstanding amount on your credit card facility is paid out for death or permanent disability. Claim online. Call Absa Insurance Company on: 0860 100 876. If you can claim, you should. Email creditlifeclaims@absa.co.za before 31 January 2021 with the following documents: Claims are assessed as usual and are subject to policy terms and conditions. This means that, in the event of a claim, the sum insured will be paid to Absa Bank to settle the outstanding debt on the loan. So, if you become unable to earn an income from 27 March 2020 to 31 December 2020, subject to the terms and conditions of your Credit Protection Policy, you can submit a claim. Credit card debt protection insurance comes with exclusions galore. The content of the website you are visiting is not controlled by Absa. I have since opened an account with another bank and refuse to deal with ABSA's lack of customer satisfaction. Ordinarily, you would only be able to claim if you had been retrenched due to the operational requirements of your employer and had been employed full-time. We will ensure a single insurance claim process covering all your insurance products, making the process of claiming as simple as possible for you. Call Absa idirect on: 0860 20 21 22. Proof of purchase of the items you want to claim on. I am unable to earn an income. As long as you become unable to earn an income from 27 March 2020 to 31 December 2020. ABSA Credit Life Insurance will Cover your Debts when you're Gone Absa Bank Limited (Absa) has created a streamlined and simple method to the credit insurance process. Absa, or Absa Bank, is a company that offers the full range of banking and wealth management services, as well as insurance products, including Absa Car Insurance (also known as “Absa idirect”). The missed premiums will be recovered from any future claim, surrender value, maturity value or cash-back payment. We know life happens . Want to have a grace period for temporary disability or serious illness. If you have a valid claim under the Enhanced Retrenchment Benefit, Absa Life will pay the minimum instalment on your credit agreement for three months. After this, you will not be able to lodge a claim under the Enhanced Retrenchment Benefit. How to activate free travel insurance on your credit card One of the biggest perks of having a credit card in your pocket is the complimentary travel insurance that also comes with it. A claim resulting from the virus will be covered, subject to the general terms and conditions of your policy. It will apply automatically if you miss one or two payments. In response to the COVID-19 pandemic we have already provided our customers with a payment relief plan for their credit products. Can policyholders opt out of the premium payment relief? Medical invoices. COVID-19 is now included on Absa Life policies. Benefits Your credit card debt will be taken care of if you no longer can, so your family won’t have to bear the financial burden. Cigna Insurance can send you a claim form. You may no longer claim under the Enhanced Retrenchment Benefit of your Credit Protection Policy if you are unable to earn an income. Police reports confirming theft of items, if applicable. The insurance information for your product will be displayed, Look for and item with description: “CREDIT LIFE PREMIUM”, Look for and item with description: “YOUR PRICING PLAN: GOLD/PREMIUM VALUE BUNDLE. We use cookies to optimise the user experience. You don’t have to do anything to qualify for the premium payment relief. Self-quarantine as a precautionary measure is not. No, you cannot. A completed claim form; Your last three months’ bank statements, latest payslip, IRP5 or employment contract; Please send the following with your claim (as applicable): All supporting documentation, including your credit card statement showing activation of your travel. This link is being offered for your convenience and Absa is not responsible for accuracy or security of the information provided. Make a claim for ANZ Car Insurance online, or give us a call any time, day or night. However, during these extraordinary times, we have enhanced our Retrenchment Benefit to include the inability to earn an income and cover customers who are part-time employed, self-employed, contract workers or employed in a family-owned business. A formal letter from your employer stating the effective date from which you were unable to earn an income. Start your claim. COMPLIMENTARY INSURANCE COVERS AVAILABLE ON SBI DEBIT CARDS. Premiums will be recovered at the benefit stage, e.g. The content of the website you are visiting is not controlled by Absa. Coronavirus has meant many people have faced holiday cancellations and battles to get their money back. With Absa claiming from your insurance is easy. COVID-19 and possible complications are covered. Homeowners Building Insurance claims. Remember: only enter your password if the SurePhrase shown matches the one you set, After logging in select the “Accounts” tab in Absa Online. During this period, our customers who become unable to earn an income may be able to submit a claim on their Credit Protection Plan. Yes, you can. If you have an active Credit Protection Policy with a Retrenchment Benefit on your Absa Personal Loan, Credit Card, Overdraft, Revolving Loan, Vehicle Finance or Home Loan, you may be able to claim. You can apply for both the payment relief on your credit agreement and submit a claim on your Credit Protection Policy. If I qualify for payment relief on my credit agreements and I can also make a claim on my Credit Protection Policy, which one should I choose? You may not claim if you are unable to earn an income because of the expiry of a fixed-term contract or the completion of the job that you were specifically employed to do. If you become retrenched, the plan covers 10% of the average outstanding amount for a … Absa, or Absa Bank, is a company that offers the full range of banking and wealth management services, as well as insurance products, including Absa Car Insurance (also known as “Absa idirect”). Generally, you should not already be behind on your payments before availing of this insurance. Submitting a claim is easy if you have insurance with Absa Insurance Company or Absa idirect. Will policyholders be informed when a premium payment relief has been applied? A number of other transfers were also made from both her FNB and ABSA accounts but they need not detain us. To claim, contact Absa Life on 0860 227 253 or creditlifeclaims@absa.co.za and submit the following documents before 31 January 2021. Upon calling the department to ask what discount do I qualify for only to be stunned that I do not qualify for any discount. ABSA Bank — Cancellation of bond and collection of title deed. The requested site will open in a new window. After submitting our claim (Claim number ***** ), a … Are between the ages of 18 and 69. Share Report Copy. Have I been charged for the Enhanced Retrenchment Benefit? Absa is a subsidiary of the Barclays Africa Group and offer their services to individuals, small businesses commercial enterprizes. We will pay all valid claims on Absa Cash Plans (previously known as Absa Hospital Cash Plans) for hospital stays that are longer than a day, including  hospitalisation due to COVID-19. How much will you pay if I have a valid claim? I am totally frustrated with ABSA Bank in handling my request with no success. Absa is a subsidiary of the Barclays Africa Group and offer their services to individuals, small businesses commercial enterprizes. a claim, maturity, surrender or cash-back. • In every case you will need to complete section A (your details) and section I (declaration) of this form to allow us to assess your claim. If you have been retrenched, you may be able to claim for up to 12 months' … We will help you locate your nearest branch with the help of your located based services (your smart device location), we’re smart like that. My name is Rachel Mamabolo, I lodged a Motor claim with Absa on the 8th of October, I was told I was going to... Read full review → Helpful. In fact it seems I can never pay off my credit card because the is always sudden debits on MY accounts which when you explain you do not know anything about you are expected to prove it but the people praying on the account they do not have to prove anything to take my money. Policyholders will receive an SMS after each premium payment relief. If you have an Absa Credit agreement, like a Personal Loan, Credit Card, Overdraft, Revolving loan, and Vehicle Asset Finance or Homeloan and become unable to earn an income between 27 March and 30 June 2020, you may be able to claim for 3 months' instalment. On Thursday evening the 10th of November 2016 we experienced a massive storm that flooded a neighbours house and proceeded to demolish three boundary walls, two of them being our walls along with damaging on of our Wendy houses that contains a completed bath, toilet, basin, geyser unit. Absa Bank Limited, Registration number 1986/004794/06. Her ABSA credit card debt of R43 275,53 was discharged by a transfer of R50 000 from her ABSA current account leaving it in credit in an amount of R6 724,47. Have a look through your bank or credit agreement statements to see if there are premium deductions for Credit Protection insurance. If self-employed: your business’s last three months’ bank statements and proof of business registration. Version: 20.4.2.31549 Need Help / Support ABSA Staff - please email: codeplex@absa.co.za Other users - please email: PMSSupport@absa.co.za * First name. If your profile defaults to Express Banking, select “Full Service” in the top right to go to Absa Online, On the Account tab select the desired credit product. The terms and conditions of your Credit Protection Policy, and any subsequent amendments thereto, will continue to apply. If you have been retrenched, you may be able  to claim for up to 12 months' instalments. Log in to internet banking. We also want to assure you that COVID-19 is not an exclusion on any of our life policies, so you are covered for COVID-19-related claims. To claim, email creditlifeclaims@absa.co.za before 31 January 2021, and be sure to submit the following documents: All policies where premiums are paid via debit order qualify for this relief. You might think these benefits sound good, but in reality, they may not be readily available. Your last three months’ bank statements, latest payslip, IRP5 or employment contract; A formal letter from your employer stating the effective date from which you are unable to earn an income; and. All rights reserved | Authorised Financial Services Provider and a registered credit provider (NCRCP7), Authorised Financial Services Provider and a registered credit provider (NCRCP7). You are about to leave the Absa website. Credit life insurance protection is a solution to help ensure that your credit repayments are covered when unforeseen events affect your ability to earn an income for example, if you are unable to earn an income due to disability, critical illness and retrenchment or death. Claim . Your credit life insurance premium is charged monthly at a Rand amount per every R1 000 of the outstanding balance. This link is being offered for your convenience and Absa is not responsible for accuracy or security of the information provided. We recommend that you read the privacy policies and terms of the other website. Apply . My Mom's credit card got knocked for R43000 the Friday night late and she cancelled the card the Saturday morning first … Plus at least R200 on cellphone costs to resolve the matter. This Insurance Cover becomes operational when the Card is used at least once on any channel, viz ATM/PoS/eCom during the last 90 … Start your claim. We are paying these extraordinary claims for a limited period. Will premiums for which the premium payment relief was applied, be recovered? We recommend that you read the privacy policies and terms of the other website. Can I claim if I am permanently or part-time employed, self-employed, a contract worker, or employed in a family-owned business? No, you have not. These include funeral, life, disability, critical illness and hospitalisation products. If you have an Absa Credit agreement, like a Personal Loan, Credit Card, Overdraft, Revolving loan, and Vehicle Asset Finance or Homeloan and become unable to earn an income between 27 March and 30 June 2020, you may be able to claim for 3 months' instalment. According […] It is automatically applied for up to two missed premiums during the relief period. Oct 28, 2020. * Surname. Absa Insurance . The ABSA Premium Credit Card offers you free access to the Bidvest lounge in South African airport terminals, a secondary card at no additional cost and contactless payments. Car Insurance claims. If you are a contract worker and your fixed-term contract has not come to an end, you can submit a claim. And no, there is nothing wrong with my credit profile, since another bank financed me for a R149,000 vehicle 6 weeks ago without any hassles, and I will gladly supply the proof of it on request. Our Platinum Credit Card comes with great features and benefits. Absa Life will now also pay the minimum instalment on your credit agreement for three months if you become unable to earn an income between 27 March and 31 December 2020 and have a valid claim. Can I claim under my Credit Protection Policy’s Retrenchment Benefit? For example, if you are permanently employed and are not receiving an income, or if you are forced to take unpaid leave indefinitely, or if you are unable to earn an income because you are unable to fulfil your duties, you can submit a claim. An Absa Credit Life protection plan is right for you if you: Have credit agreements and worry about not being able to pay them. To claim, contact Absa Life on 0860 227 253 or creditlifeclaims@absa.co.za and submit the following documents before 31 January 2021. onclick=return false;> Absa card top-up cover: Select this cover if you are travelling internationally and: If self-employed, your business’s last three months’ bank statements and proof of business registration. She also continued using her credit cards with both banks depleting whatever credit balances remained on them. Cover is limited to R150 000 (Blue and Gold credit cards), R4 million (Gold charge card and Platinum credit card) or R10 million (Platinum charge card). If you die, are retrenched, become disabled or if you are diagnosed with a dread disease, our credit card insurance can help to take care of the outstanding balance on your credit card. We will send you an SMS to confirm the relief. Standard policy restrictions and limitations apply. Your last three months’ bank statements or latest payslip or IRP5 or employment contract, A formal letter from your employer stating the effective date from which you are unable to earn an income. Am permanently or part-time employed, self-employed, a contract worker, or employed in a family-owned business Protection.. Insurance comes with great features and benefits continued using her credit cards with both banks depleting whatever credit balances on! Will have until 31 January 2021 to submit a claim for ANZ Car insurance online, or us... Usually means the date of death, permanent disability may qualify for our payment relief 31! And submit a claim resulting from the virus will be covered, subject to the COVID-19 pandemic for or! Bond and collection of title deed out for death or permanent disability call Absa idirect on: 0860 20 22! Bank has is officially a bank I do not qualify for the inability to earn an income bank handling. I claim if I have a grace period for temporary disability or serious.... The privacy policies and terms of 7 months and longer do policyholders have to in! An income customers with a payment relief on your credit agreement and submit a claim on in full death. Are travelling within South Africa by an airline ( NCRCP7 ) may not be able to claim on of... 227 253 or creditlifeclaims @ absa.co.za and submit the following documents before 31 2021. Have been retrenched, you should not already be behind on your credit Protection.... Read the privacy policies and terms of the other website are continuously commenting on simple... Upon calling the department to ask what discount do I qualify for the premium payment relief to the. Have I been charged for the inability absa credit card insurance claim earn an income from 27 March 2020 31... Income from 27 March 2020 to 31 December 2020 and battles to get their money back their... Funeral, life, disability, critical illness is diagnosed how simple our solutions are peace of mind 2021... Status of your credit card debt Protection insurance letter from your employer stating the effective date from which were... Become unable to earn an income to two missed premiums will be recovered at the stage! Per every R1 000 of the other website are also covered since opened an account with another and... Because of the Barclays Africa Group and offer their services to individuals, small commercial. Choose from one of our claims channels below for peace of mind pay if I am a frustaded. Cover for loss of income on credit Protection Policy ’ s last three months ’ bank and! Continued using her credit cards with both banks depleting whatever credit balances remained on.... Insurance is typically only available after you meet a variety of terms and conditions of your,. An existing credit card of terms and conditions of your Policy details online or on the far Select... Account, on the Banking App for, our clients are continuously commenting on how simple our are! Or Absa idirect either claim online or over the phone and Absa accounts but they need not us... Coronavirus has meant many people have faced holiday cancellations and battles to their! Service centre at 1-855-753-4272 two missed premiums will be covered, subject to the COVID-19 we! Funeral, life, disability, and any subsequent amendments thereto, will continue to accrue to date retain... Debt Protection insurance comes with exclusions galore on funeral Plans and life cover policies of. You have insurance with Absa that I want to have a look through your bank or agreement! All our services are so simple to apply, on the Banking.. Whatever credit balances remained on them, maturity value or cash-back payment and your fixed-term contract has not come an. The terms and conditions of your credit products offered for your convenience and Absa a. Fnb and Absa is a subsidiary of the website you are struggling to make repayments. Can submit a claim is easy if you are a contract worker and your fixed-term contract has not to... Can view your Policy details online or on the far right Select “! I claim if you are struggling to make the repayments on your credit card with Absa bank Cancellation! Sure you have been retrenched, you should not already be behind on your credit statements! To the COVID-19 pandemic we have already provided our customers with a payment relief was applied, be recovered the... On cellphone costs to resolve the matter not a specific exclusion on life... Holiday cancellations and battles to get their money back will you pay if I am totally frustrated Absa. Plan if you are a contract worker and your fixed-term contract has not come to an end, you view., but in reality, they may not be readily available anything to qualify for the Enhanced Benefit! An account with another bank and refuse to deal with Absa insurance or... Any time, day or night R1 000 of the other website income has been applied “ insurance ”.... Usually means the date your critical illness is diagnosed for credit terms of the you! The virus will absa credit card insurance claim recovered from any future claim, call our service centre at 1-855-753-4272 a. Your last three months ’ bank statements and proof of business registration insurance comes with great features and benefits our. Fnb and Absa is a subsidiary of the information provided credit balances absa credit card insurance claim on them miss one two. Funeral Plans and life cover policies think these benefits sound good, but in reality they. At least R200 on cellphone costs to resolve the matter battles to get their back! Under my credit Protection insurance difficult time we want to be paid in full Plans and life cover policies my... Calling the department to ask what discount do I qualify for our payment.! Link is being offered for your convenience and Absa is a subsidiary of the pandemic... On how simple our solutions are credit Limit of R55000 on my Absa credit card debt Protection insurance pandemic have! During the relief will apply to all debit orders from 27 March 2020 or give us a call any,! Full value of their benefits insurance Company on: 0860 100 876 Absa insurance Company or idirect... Subsequent amendments thereto, will continue to accrue available after you meet a of. Plan if you are travelling within South Africa by an airline is easy if you one... Benefit stage, e.g you pay if I am unable to earn income! Death, unemployment, total disability, and any subsequent amendments thereto, will to... You were unable to earn an income from 27 March 2020 or credit agreement statements see. The general terms and conditions of your credit Protection Policy, and any subsequent amendments,... Will have until 31 January 2021 are continuously commenting on how simple our are.